Privacy Policy

Last Updated: June 2026

Introduction

iVault AI ("iVault," "we," "us," or "our") provides an AI-powered personal assistant available by voice, chat, and mobile app. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the iVault AI assistant, you agree to the practices described below.

Information We Collect

To provide our services, we may collect the following information:

• Name — so the assistant can address you and personalize your experience.
• Phone number — to place and receive calls and send reminders.
• Email address — for account communications, confirmations, and follow-ups.
• ZIP code — to provide location-relevant assistance.
• Voice and chat interactions — recordings, transcripts, and messages exchanged with the assistant so it can understand and respond to your requests.

How We Use Your Information

We use the information we collect to:

• Provide and operate the iVault AI assistant services you request.
• Improve the quality, accuracy, and relevance of the assistant's responses.
• Send reminders, notifications, and other communications you have asked for.

Data Storage and Security

Your information is stored securely in a MongoDB database. Data is encrypted in transit using industry-standard TLS encryption. We apply reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse.

Third-Party Services

iVault AI relies on trusted third-party providers to deliver parts of our service. These providers process only the information needed to perform their function:

• Retell — powers real-time AI voice conversations.
• Twilio — handles telephone calls and messaging.
• Stripe — securely processes payments.
• Expo — delivers and updates our mobile application.

User Rights

You have control over your information. You may:

• Request deletion of your personal data at any time.
• Opt out of communications, including reminders and notifications.

To exercise these rights, contact us using the details below.

Contact Information

If you have questions about this Privacy Policy or your data, please reach out:

• Website: iVaultAI.com
• Email: support@ivaultai.com